Team 1
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Team 2
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Teams
Name
Score
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15
×
How would you view customer complaints?
At least is gives you a chance to talk to the customers
A waste of valuable time
As a pain in the backside
An opportunity to improve service
Oops!
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Okay!
Check
×
baam
Lose 15 points!
Oops!
×
magnet
Take 20 points!
Okay!
×
rocket
Go to first place!
Okay!
×
baam
Lose 25 points!
Oops!
15
×
Why is it important to make eye contact with a customer?
Because you fancy them
It shows them you are interested
It is professional
Because it's nice
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15
×
How is the best way to turn up to work?
In anything that fits
In your training gear
In your old clothes
Smart and business like
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15
×
Would I speak clearly and use language that the customer would understand?
Rarely
Often
Always
Sometimes
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15
×
When a customer is complaining, what would you do?
Remain calm and listen
Tell them to 'go away'
Look around and try to get someone else to help
Talk over them making excuses
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Okay!
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×
eraser
Reset score!
Oops!
×
seesaw
Swap points!
Okay!
×
shark
Other team loses 5 points!
Okay!
×
thief
Give points!
5
10
15
20
25
×
heart
Other team wins 10 points!
Oops!
×
rocket
Go to first place!
Okay!
×
shark
Other team loses 20 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
What is important to do when talking to a customer over the phone?
Speak loudly
Smile
Have a laugh with the customer
Speak really slowly
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15
×
If the phone rings at work in how many rings should you answer it in?
5 rings
10 rings
7 rings
3 rings
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×
banana
Go to last place!
Oops!
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rocket
Go to first place!
Okay!
×
gift
Win 20 points!
Okay!
×
baam
Lose 15 points!
Oops!
15
×
What would you do if a mistake has been made?
Say "it's not my problem"
Ignore the customer
Apologise
Laugh
Oops!
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Okay!
Check
15
×
Why should you always give the customer your complete attention?
Because you like them
To show that you are listening
It is professional
Because the customer likes talking
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15
×
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Send them to the shop down the street
Laugh at them
Say "sorry I can't help"
Suggest alternatives in store
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×
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