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Team 2
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Teams
Name
Score
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15
×
33% of Americans say theyโll consider switching companies after just a single instance of poor service.
True!
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×
monster
Reset all scores!
Oops!
×
seesaw
Swap points!
Okay!
×
shark
Other team loses 10 points!
Okay!
×
baam
Lose 25 points!
Oops!
15
×
The #1 reason people dislike calling companies: not being able to speak to a real person right away.
True!
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Okay!
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×
monster
Reset all scores!
Oops!
×
shark
Other team loses 5 points!
Okay!
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fairy
Take points!
5
10
15
20
25
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thief
Give points!
5
10
15
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25
5
×
It is more expensive to acquire a new customer than it is to keep a current one.
True!
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5
×
Millennials (those born in the 1980s, 1990s, or early 2000s) are willing to spend the most for great customer care.
True!
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15
×
After having a positive experience with a company, 27% of customers would recommend it to a friend.
False! It's 77%!
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5
×
Customers expect businesses to respond to their emails within an hour.
True!
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15
×
Companies that make an effort to improve their customer experience also see employee engagement rates go up.
True!
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15
×
Americans are more likely to post about good experiences than poor experiences on social media.
True!
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15
×
What does L.A.S.T Method mean?
Listen,Apologize,Solve the problem and Thank
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lifesaver
Give 20 points!
Oops!
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gift
Win 15 points!
Okay!
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rocket
Go to first place!
Okay!
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baam
Lose 25 points!
Oops!
15
×
U.S. companies lose $2 billion annually due to poor customer service.
False! It's $62 billion!
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15
×
Customer satisfaction ratings for live chat are often higher than all other support channels, likely because of the speed and conversational nature.
True!
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Okay!
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×
thief
Give points!
5
10
15
20
25
×
gift
Win 25 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
15
×
Consumers will wait on hold for an average of 30 minutes before hanging up.
False! It's 11 minutes!
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Okay!
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×
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