Team 1
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Team 2
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Teams
Name
Score
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15
×
What is important to do when talking to a customer over the phone?
Speak loudly
Speak really slowly
Smile
Have a laugh with the customer
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15
×
What would you do if a mistake has been made?
Say "it's not my problem"
Apologise
Laugh
Ignore the customer
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15
×
When a customer is complaining, what would you do?
Look around and try to get someone else to help
Remain calm and listen
Tell them to 'go away'
Talk over them making excuses
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15
×
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Laugh at them
Suggest alternatives in store
Say "sorry I can't help"
Send them to the shop down the street
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15
×
Why is it important to make eye contact with a customer?
Because it's nice
It shows them you are interested
Because you fancy them
It is professional
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15
×
Customers expect businesses to respond to their emails within an hour.True/False
True
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15
×
Companies that make an effort to improve their customer experience also see employee engagement rates go up.True/False
True
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15
×
How would you view customer complaints?
An opportunity to improve service
As a pain in the backside
A waste of valuable time
At least is gives you a chance to talk to the customers
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15
×
Why should you always give the customer your complete attention?
To show that you are listening
Because you like them
Because the customer likes talking
It is professional
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×
monster
Reset all scores!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
shark
Other team loses 5 points!
Okay!
×
lifesaver
Give 20 points!
Oops!
×
eraser
Reset score!
Oops!
×
star
Double points!
Okay!
×
gift
Win 20 points!
Okay!
×
banana
Go to last place!
Oops!
15
×
If the phone rings at work in how many rings should you answer it in?
3 rings
5 rings
10 rings
7 rings
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15
×
How is the best way to turn up to work?
In your training gear
In your old clothes
In anything that fits
Smart and business like
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15
×
It is more expensive to acquire a new customer than it is to keep a current one.True/False
True
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×
baam
Lose 5 points!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
gift
Win 25 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
Would I speak clearly and use language that the customer would understand?
Always
Sometimes
Rarely
Often
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×
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