Team 1
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Team 2
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Teams
Name
Score
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15
×
Customers expect businesses to respond to their emails within an hour.True/False
True
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15
×
If the phone rings at work in how many rings should you answer it in?
10 rings
7 rings
3 rings
5 rings
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15
×
How is the best way to turn up to work?
Smart and business like
In your old clothes
In your training gear
In anything that fits
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Okay!
Check
×
seesaw
Swap points!
Oops!
×
gift
Win 5 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
lifesaver
Give 25 points!
Oops!
×
banana
Go to last place!
Oops!
×
shark
Other team loses 20 points!
Okay!
×
gift
Win 20 points!
Okay!
×
baam
Lose 25 points!
Oops!
×
boom
Lose 50 points!
Oops!
×
gift
Win 25 points!
Okay!
×
shark
Other team loses 10 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
How would you view customer complaints?
An opportunity to improve service
As a pain in the backside
At least is gives you a chance to talk to the customers
A waste of valuable time
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15
×
Would I speak clearly and use language that the customer would understand?
Often
Sometimes
Rarely
Always
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15
×
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Send them to the shop down the street
Laugh at them
Suggest alternatives in store
Say "sorry I can't help"
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15
×
Why should you always give the customer your complete attention?
To show that you are listening
Because you like them
It is professional
Because the customer likes talking
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15
×
It is more expensive to acquire a new customer than it is to keep a current one.True/False
True
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15
×
Companies that make an effort to improve their customer experience also see employee engagement rates go up.True/False
True
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15
×
When a customer is complaining, what would you do?
Tell them to 'go away'
Remain calm and listen
Talk over them making excuses
Look around and try to get someone else to help
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Okay!
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×
monster
Reset all scores!
Oops!
×
shark
Other team loses 25 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
15
×
Why is it important to make eye contact with a customer?
It shows them you are interested
It is professional
Because you fancy them
Because it's nice
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15
×
What is important to do when talking to a customer over the phone?
Have a laugh with the customer
Speak really slowly
Speak loudly
Smile
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Okay!
Check
×
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