Team 1
0
Team 2
0
Teams
Name
Score
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15
×
What would you do if a mistake has been made?
Ignore the customer
Say "it's not my problem"
Apologise
Laugh
Oops!
Show
Check
Okay!
Check
×
heart
Other team wins 25 points!
Oops!
×
shark
Other team loses 10 points!
Okay!
×
shark
Other team loses 25 points!
Okay!
×
baam
Lose 25 points!
Oops!
15
×
How would you view customer complaints?
As a pain in the backside
A waste of valuable time
At least is gives you a chance to talk to the customers
An opportunity to improve service
Oops!
Show
Check
Okay!
Check
15
×
Why should you always give the customer your complete attention?
Because the customer likes talking
To show that you are listening
Because you like them
It is professional
Oops!
Show
Check
Okay!
Check
×
monster
Reset all scores!
Oops!
×
seesaw
Swap points!
Okay!
×
gift
Win 20 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
Would I speak clearly and use language that the customer would understand?
Always
Rarely
Often
Sometimes
Oops!
Show
Check
Okay!
Check
15
×
When a customer is complaining, what would you do?
Remain calm and listen
Talk over them making excuses
Tell them to 'go away'
Look around and try to get someone else to help
Oops!
Show
Check
Okay!
Check
15
×
Why is it important to make eye contact with a customer?
Because it's nice
It shows them you are interested
It is professional
Because you fancy them
Oops!
Show
Check
Okay!
Check
15
×
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Say "sorry I can't help"
Suggest alternatives in store
Laugh at them
Send them to the shop down the street
Oops!
Show
Check
Okay!
Check
×
lifesaver
Give 25 points!
Oops!
×
gold
Win 50 points!
Okay!
×
rocket
Go to first place!
Okay!
×
banana
Go to last place!
Oops!
15
×
How is the best way to turn up to work?
In anything that fits
In your old clothes
Smart and business like
In your training gear
Oops!
Show
Check
Okay!
Check
×
monster
Reset all scores!
Oops!
×
gift
Win 15 points!
Okay!
×
gift
Win 10 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
If the phone rings at work in how many rings should you answer it in?
3 rings
7 rings
10 rings
5 rings
Oops!
Show
Check
Okay!
Check
15
×
What is important to do when talking to a customer over the phone?
Smile
Have a laugh with the customer
Speak really slowly
Speak loudly
Oops!
Show
Check
Okay!
Check
×
Restart
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