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Team 2
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Teams
Name
Score
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15
×
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Laugh at them
Suggest alternatives in store
Send them to the shop down the street
Say "sorry I can't help"
Oops!
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Okay!
Check
15
×
What is important to do when talking to a customer over the phone?
Speak loudly
Smile
Have a laugh with the customer
Speak really slowly
Oops!
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Okay!
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15
×
If the phone rings at work in how many rings should you answer it in?
3 rings
7 rings
5 rings
10 rings
Oops!
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Okay!
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15
×
How would you view customer complaints?
At least is gives you a chance to talk to the customers
As a pain in the backside
An opportunity to improve service
A waste of valuable time
Oops!
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Okay!
Check
15
×
When a customer is complaining, what would you do?
Tell them to 'go away'
Look around and try to get someone else to help
Talk over them making excuses
Remain calm and listen
Oops!
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Okay!
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15
×
Would I speak clearly and use language that the customer would understand?
Often
Sometimes
Rarely
Always
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15
×
Why is it important to make eye contact with a customer?
It shows them you are interested
Because it's nice
Because you fancy them
It is professional
Oops!
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Okay!
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×
seesaw
Swap points!
Oops!
×
shark
Other team loses 15 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
baam
Lose 20 points!
Oops!
×
baam
Lose 20 points!
Oops!
×
rocket
Go to first place!
Okay!
×
shark
Other team loses 25 points!
Okay!
×
banana
Go to last place!
Oops!
×
trap
No points!
Oops!
×
star
Double points!
Okay!
×
gift
Win 10 points!
Okay!
×
banana
Go to last place!
Oops!
15
×
What would you do if a mistake has been made?
Say "it's not my problem"
Laugh
Apologise
Ignore the customer
Oops!
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Okay!
Check
15
×
Why should you always give the customer your complete attention?
Because the customer likes talking
To show that you are listening
Because you like them
It is professional
Oops!
Show
Check
Okay!
Check
×
trap
No points!
Oops!
×
star
Double points!
Okay!
×
gift
Win 15 points!
Okay!
×
baam
Lose 25 points!
Oops!
15
×
How is the best way to turn up to work?
In anything that fits
Smart and business like
In your old clothes
In your training gear
Oops!
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Check
Okay!
Check
×
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