Team 1
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Team 2
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Teams
Name
Score
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15
×
How would you view customer complaints?
At least is gives you a chance to talk to the customers
A waste of valuable time
As a pain in the backside
An opportunity to improve service
Oops!
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Check
Okay!
Check
15
×
Why should you always give the customer your complete attention?
Because the customer likes talking
Because you like them
To show that you are listening
It is professional
Oops!
Show
Check
Okay!
Check
×
eraser
Reset score!
Oops!
×
magnet
Take 25 points!
Okay!
×
gift
Win 20 points!
Okay!
×
banana
Go to last place!
Oops!
15
×
When a customer is complaining, what would you do?
Remain calm and listen
Tell them to 'go away'
Talk over them making excuses
Look around and try to get someone else to help
Oops!
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Okay!
Check
15
×
If the phone rings at work in how many rings should you answer it in?
5 rings
7 rings
3 rings
10 rings
Oops!
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Okay!
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15
×
Would I speak clearly and use language that the customer would understand?
Often
Sometimes
Always
Rarely
Oops!
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15
×
What is important to do when talking to a customer over the phone?
Speak loudly
Speak really slowly
Smile
Have a laugh with the customer
Oops!
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Okay!
Check
×
lifesaver
Give 25 points!
Oops!
×
shark
Other team loses 15 points!
Okay!
×
rocket
Go to first place!
Okay!
×
baam
Lose 20 points!
Oops!
×
monster
Reset all scores!
Oops!
×
rocket
Go to first place!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
15
×
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Suggest alternatives in store
Say "sorry I can't help"
Laugh at them
Send them to the shop down the street
Oops!
Show
Check
Okay!
Check
×
monster
Reset all scores!
Oops!
×
shark
Other team loses 25 points!
Okay!
×
shark
Other team loses 20 points!
Okay!
×
lifesaver
Give 20 points!
Oops!
15
×
What would you do if a mistake has been made?
Say "it's not my problem"
Ignore the customer
Apologise
Laugh
Oops!
Show
Check
Okay!
Check
15
×
How is the best way to turn up to work?
In your old clothes
In your training gear
In anything that fits
Smart and business like
Oops!
Show
Check
Okay!
Check
15
×
Why is it important to make eye contact with a customer?
It shows them you are interested
Because you fancy them
Because it's nice
It is professional
Oops!
Show
Check
Okay!
Check
×
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