Team 1
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Team 2
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Teams
Name
Score
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15
×
How would you view customer complaints?
At least is gives you a chance to talk to the customers
An opportunity to improve service
A waste of valuable time
As a pain in the backside
Oops!
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Check
Okay!
Check
×
trap
No points!
Oops!
×
magnet
Take 25 points!
Okay!
×
gift
Win 10 points!
Okay!
×
lifesaver
Give 10 points!
Oops!
15
×
Would I speak clearly and use language that the customer would understand?
Sometimes
Rarely
Often
Always
Oops!
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Okay!
Check
15
×
When a customer is complaining, what would you do?
Remain calm and listen
Talk over them making excuses
Tell them to 'go away'
Look around and try to get someone else to help
Oops!
Show
Check
Okay!
Check
15
×
Why should you always give the customer your complete attention?
Because the customer likes talking
It is professional
Because you like them
To show that you are listening
Oops!
Show
Check
Okay!
Check
×
trap
No points!
Oops!
×
gift
Win 20 points!
Okay!
×
shark
Other team loses 20 points!
Okay!
×
thief
Give points!
5
10
15
20
25
×
baam
Lose 25 points!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
shark
Other team loses 15 points!
Okay!
×
baam
Lose 25 points!
Oops!
15
×
If the phone rings at work in how many rings should you answer it in?
10 rings
5 rings
7 rings
3 rings
Oops!
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Okay!
Check
15
×
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Say "sorry I can't help"
Suggest alternatives in store
Send them to the shop down the street
Laugh at them
Oops!
Show
Check
Okay!
Check
15
×
How is the best way to turn up to work?
In your old clothes
In your training gear
In anything that fits
Smart and business like
Oops!
Show
Check
Okay!
Check
×
thief
Give points!
5
10
15
20
25
×
gold
Win 50 points!
Okay!
×
shark
Other team loses 10 points!
Okay!
×
baam
Lose 25 points!
Oops!
15
×
What would you do if a mistake has been made?
Apologise
Ignore the customer
Say "it's not my problem"
Laugh
Oops!
Show
Check
Okay!
Check
15
×
Why is it important to make eye contact with a customer?
Because you fancy them
It is professional
Because it's nice
It shows them you are interested
Oops!
Show
Check
Okay!
Check
15
×
What is important to do when talking to a customer over the phone?
Smile
Have a laugh with the customer
Speak loudly
Speak really slowly
Oops!
Show
Check
Okay!
Check
×
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