I work in a shop and I can not provide my customer with what he/she wants what would I do?
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15
Phrases that should never be used because they frustrate and anger customers.
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boom
Lose 50 points!
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seesaw
Swap points!
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fairy
Take points!
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25
baam
Lose 20 points!
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15
Word-of-mouth publicity can give a business good or bad publicity.True/False
True
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15
We also use these occasions to _____________ feedback from customers on their preferences.
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15
It is important to greet customers...
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15
What is the main purpose of customer service?
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trap
No points!
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star
Double points!
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gift
Win 25 points!
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baam
Lose 5 points!
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15
When a customer is complaining, what would you do?
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15
Businesses never fail because of repeated bad customer service by employees.
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eraser
Reset score!
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magnet
Take 20 points!
Okay!
gift
Win 25 points!
Okay!
thief
Give points!
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15
Rich works the cash register at a retail store. The store is unusually busy today, and Richโs line has grown long. A woman at the back of the line remarks loudly, โThis is absolutely ridiculous!โ Richโs customer is
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banana
Go to last place!
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gold
Win 50 points!
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fairy
Take points!
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25
lifesaver
Give 5 points!
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15
An open question.....
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15
We always try to improve our ____________ times, so that customers donโt have to wait long.
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15
Usually it's easier to _________________________ an existing customer than to gain a new one.