Good ______________ are important workplace skills that help you communicate or talk with all types of people, including managers, coworkers and customers.
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15
Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enters the store. How should he first approach the customer?
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15
Diversity is the mosaic of people who bring a variety of ______, styles, perspectives, values, and beliefs.
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15
At the conclusion of making a presentation to a large group, someone from the audience asks you along, elaborate question. What is the best practice to use in order to answer the question effectively?
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15
Which question could violate laws aimed at achieving equal employment opportunities?
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lifesaver
Give 15 points!
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seesaw
Swap points!
Okay!
rocket
Go to first place!
Okay!
banana
Go to last place!
Oops!
thief
Give points!
5
10
15
20
25
seesaw
Swap points!
Okay!
shark
Other team loses 20 points!
Okay!
baam
Lose 10 points!
Oops!
eraser
Reset score!
Oops!
magnet
Take 5 points!
Okay!
shark
Other team loses 20 points!
Okay!
banana
Go to last place!
Oops!
15
While waiting on customers, you notice an elderly woman looking at new computers. You should
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15
Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find a win-win solution?
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15
While in the workplace, you meet a person with a disability. You should
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15
Which situation is an example of discrimination?
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15
Why is having diversity in a company cultureâs staff a good idea?
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15
Being considerate of other people and cultures is an example of which workplace readiness skill?
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15
Which of the following nonverbal codes is considered universal rather than culturally specific?