Communication is filtered through our cultural perspective.
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15
A customer-service worker, due to her religious beliefs, has refused to serve someone. What should that employee expect?
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seesaw
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gold
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fairy
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baam
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15
_____ is the condition of having or being composed of differing elements; variety; especially the inclusion of different types of people.
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15
While waiting on customers, you notice an elderly woman looking at new computers. You should
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15
At the conclusion of making a presentation to a large group, someone from the audience asks you along, elaborate question. What is the best practice to use in order to answer the question effectively?
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thief
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star
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shark
Other team loses 15 points!
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lifesaver
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15
Why is having diversity in a company cultureâs staff a good idea?
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15
A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?
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15
Which of the following nonverbal codes is considered universal rather than culturally specific?
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seesaw
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star
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fairy
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baam
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15
Good ______________ are important workplace skills that help you communicate or talk with all types of people, including managers, coworkers and customers.
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15
_____ is the ability to understand and relate to the feelings of others.
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15
Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enters the store. How should he first approach the customer?
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15
Being considerate of other people and cultures is an example of which workplace readiness skill?
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15
_____ in the workplace refers to unequal treatment based on disability, age, race, national origin, religion or gender.