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monster
Reset all scores!
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fairy
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5
10
15
20
25
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fairy
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5
10
15
20
25
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baam
Lose 25 points!
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10
×
True or False: You should ask probing questions when researching the customer's problem or issue.
True
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25
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What step of the call flow is it when asking a customer "Is there is anything else I can do for you?"
Recap & Show Appreciation
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20
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True or False: "Thank you for calling FCB. How can I help you." is how you should greet your customers.
False
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