This can make a huge difference in the outcome of the hospital or clinic visit for medical treatment if a patient does not speak or understand English.
Interpreter
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15
Many facilities have a ________________ which allows them to look for trends in customer dissatisfaction to continually improve their customer service.
service recovery log
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boom
Lose 50 points!
Oops!
fairy
Take points!
5
10
15
20
25
shark
Other team loses 20 points!
Okay!
banana
Go to last place!
Oops!
monster
Reset all scores!
Oops!
star
Double points!
Okay!
shark
Other team loses 5 points!
Okay!
baam
Lose 20 points!
Oops!
monster
Reset all scores!
Oops!
gift
Win 25 points!
Okay!
fairy
Take points!
5
10
15
20
25
banana
Go to last place!
Oops!
15
Instead of health disparities, the term health _____________ is used more often worldwide.
inequities
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15
How is the data collected from the U.S. Census used?
To inform many federal programs and policy decisions, including healthcare.
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15
People with limited health literacy are more likely to _________________. (3 listed).
have poorly controlled chronic health conditions, not have regular exams to catch problems early, end up re-admitted to the hospital multiple times
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15
Cultural competent care involves _________________. (2 main ideas listed)
increasing sensitivity, understanding, and empathy; an active process of learning and developing skills to interact with diverse patients
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15
May refuse medical interventions such as medicine, surgical procedures, and blood transfusions. Teaches a reliance on God for healing. Often fearful of being forced to accept unwanted treatments which violate their beliefs.
Christian Science
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15
The largest non-government provider of healthcare services in the world. The anointing of the sick is administered to bring spiritual strength near the time of death. Sacraments and blessings by a priest are important.
Roman Catholic
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15
The responsive action used to restore customer satisfaction to strongly dissatisfied customers.
Service recovery
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15
A lack of culturally-competent care can make patients from other cultures _____________ of seeking healthcare. (1 word)
fearful
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15
70% of patients who make a complaint will return if _________________________.
the complaint is handled and resolved properly
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15
A lack of health literacy affect a patient's ability to _______________. (4 listed)
navigate the healthcare system, complete forms, locate healthcare services, and share information with their healthcare providers
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15
What does culture include? (5 listed)
Language, customs, values, art, social norms, etc.