In the 'View Budget Billing Details' window, what does a negative Balance Difference indicate?
That the customer paid for more gas than they used for the month. A negative amount indicates a credit.
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15
A customer with a commercial contract may also have their residential bill on the same summary bill. True or False?
True
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15
Which billing option allows customers to pay an average monthly bill instead of higher bills in the winter?
Budget billing
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15
Which billing options are available for visually impaired customers?
Large print or braille billing
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15
Which billing option allows a customer to select the payment due date of their utility bill to match their cash flow, so they can pay their bill on time?
Preferred due date
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15
If a customer enrolled in budget billing requests to pay more than the budget amount, what happens to the overpayment?
It is applied as a credit to the next month's bill. It is not applied to the settlement balance.
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15
If budget billing is removed from the customer's contract, it can be reinstated even if the next bill has been issued. True or False?
False - If the next bill has already been issued, we will need to add budget billing to start a new budget. The budget year will begin over again.
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15
A member contract can be on two separate summary bills. True or False?
False
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15
Which billing options allows landlords the ability to protect their building or house?
Owner agreement
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15
If a customer is in arrears, what must they do before they can enroll in budget billing?
They must set up a payment arrangement and make the required down payment.
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15
Summary billing allows multiple contracts to be sent out together with the same due date. True or False?
True
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15
The owner agreement rules specify how the service reverts to the owner's name in between tenants and their notification preferences. True or False?