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Score
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eraser
Reset score!
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×
fairy
Take points!
5
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15
20
25
×
fairy
Take points!
5
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15
20
25
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baam
Lose 15 points!
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15
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Client is reporting HH member moved out; however, contingency was called for the change portal. How do you proceed?
Record the change in the Call Record
Refer the caller to www.your texasbenefits.com to submit the change
Mail the caller a form H1019 to report their change
Open Document Center and use a contingency form to submit the change
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trap
No points!
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rocket
Go to first place!
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×
shark
Other team loses 25 points!
Okay!
×
lifesaver
Give 20 points!
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15
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Bill is calling because he lost his job. His wife has active HTW benfits and both receive SNAP. How do you proceed?
Report the change in SSP without acknowledging the HTW EDG
Transfer to SEU
Refer caller to their local HHSC office
Tell caller they can report the change at www.yourtexasbenefits.com
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15
×
If the client is reporting a new residential address, you do not have to consider if housing costs need to be updated.
False
True
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15
×
Caller is reporting a new phone number. Case research indicates all benefits are denied. Where do you report the change?
www.yourtexasbenefits.com
Action tab in CCI
Transfer the call to SLAQ
TIERS
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15
×
Some changes require additional questions be asked and documented that are not in the YTB Self Service Portal .
True
False
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15
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Caller is reporting a temporary address change due to displacement. How should the CCR proceed?
<b>Submit a change for the Residential address.</b>
<b>All of these changes should be submitted.</b>
<b>Submit a change for the issuance address.</b>
<b>Submit a change for the mailing address.</b>
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15
×
What is the normal Processing Time Frame for changes?
15 business days
30 days
45 calendar days
90 days
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15
×
Where can you find the link for the Self Service Change Portal?
Cisco Finesse
State Portal
CCI
TIERS
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eraser
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rocket
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fairy
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5
10
15
20
25
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banana
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15
×
Which of the following is always reported in CCI?
Residential address change
New Vehicle
Change of Income
New issuance address
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