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15
×
To screen a client for potential eligibility, CCRs will use
CCI
TIERS
Self Service
Self Service - Redetermination
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15
×
How can applications be submitted for Childrenโs Medicaid?
All of these
Online
Over the phone
By mail
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thief
Give points!
5
10
15
20
25
×
gift
Win 20 points!
Okay!
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fairy
Take points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
×
trap
No points!
Oops!
×
star
Double points!
Okay!
×
gift
Win 20 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
If the caller would like to renew healthcare benefits only, what information should the CCR provide first?
Transfer the caller to SEU
Inform them the fastest way to renew is online at www.yourtexasbenefits.com
Offer to mail the caller the redetermination packet
Offer to take the renewal over the phone
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15
×
After taking an application over the phone, a CCR must read the client their rights and responsibilities from Panviva.
True
False
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15
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Which Program are clients NOT able to apply over the phone for?
HTW
TANF
SNAP
Pregnant Woman's Medicaid
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15
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When giving a caller the ways to apply, a CCR should provide what option first?
All of the above
Over the phone
By mail
Online
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