Team 1
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Team 2
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Teams
Name
Score
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15
×
How can applications be submitted for Childrenโs Medicaid?
Over the phone
All of these
By mail
Online
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15
×
After taking an application over the phone, a CCR must read the client their rights and responsibilities from Panviva.
True
False
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15
×
Which Program are clients NOT able to apply over the phone for?
Pregnant Woman's Medicaid
SNAP
TANF
HTW
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15
×
To screen a client for potential eligibility, CCRs will use
Self Service - Redetermination
TIERS
CCI
Self Service
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15
×
If the caller would like to renew healthcare benefits only, what information should the CCR provide first?
Transfer the caller to SEU
Offer to take the renewal over the phone
Inform them the fastest way to renew is online at www.yourtexasbenefits.com
Offer to mail the caller the redetermination packet
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×
trap
No points!
Oops!
×
shark
Other team loses 25 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
×
baam
Lose 25 points!
Oops!
×
star
Double points!
Okay!
×
rocket
Go to first place!
Okay!
×
lifesaver
Give 25 points!
Oops!
15
×
When giving a caller the ways to apply, a CCR should provide what option first?
Over the phone
Online
By mail
All of the above
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