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Teams
Name
Score
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15
×
Supervisor approval is required to submit an appeal without a case number.
False
True
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Okay!
Check
15
×
You can submit an appeal request if there is already one filed for the same reason.
True
False
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Check
Okay!
Check
15
×
Which of the following steps should you take to resolve the client's issue first without taking the appeal?
Explain the information found on the case to the client.
Inform the client of the fair hearings process.
Perform inquiry to determine the reason for the appeal.
all of the above
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Okay!
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×
baam
Lose 25 points!
Oops!
×
gift
Win 25 points!
Okay!
×
rocket
Go to first place!
Okay!
×
banana
Go to last place!
Oops!
×
lifesaver
Give 25 points!
Oops!
×
magnet
Take 10 points!
Okay!
×
gift
Win 20 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
What action is taken on an appeal request recieved after 5 PM and you receive an error message.
transfer the caller to SEU
Take appeal in State Portal using normal protocol
inform client to call back next business day
Submit appeal via Research using the Contingency - Fair Hearing form
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Okay!
Check
×
thief
Give points!
5
10
15
20
25
×
seesaw
Swap points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
15
×
A caller can only appeal one action at a time.
False
True
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Okay!
Check
15
×
H4803 has been sent and client wants to reschedule appeal
Escalate to SEU
none of these
We transfer to Flexible appointment line
Advise client to contact FHO
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Okay!
Check
15
×
If a client wants to file an appeal for CHIP you will transfer the caller to SEU.
False
True
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Okay!
Check
×
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