Team 1
0
Team 2
0
Teams
Name
Score
1
2
3
4
5
6
7
8
9
10
Loading
×
banana
Go to last place!
Oops!
×
seesaw
Swap points!
Okay!
×
shark
Other team loses 25 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
If a client wants to file an appeal for CHIP you will transfer the caller to SEU.
True
False
Oops!
Show
Check
Okay!
Check
15
×
A caller can only appeal one action at a time.
False
True
Oops!
Show
Check
Okay!
Check
×
lifesaver
Give 25 points!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
fairy
Take points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
15
×
What action is taken on an appeal request recieved after 5 PM and you receive an error message.
Take appeal in State Portal using normal protocol
inform client to call back next business day
Submit appeal via Research using the Contingency - Fair Hearing form
transfer the caller to SEU
Oops!
Show
Check
Okay!
Check
15
×
H4803 has been sent and client wants to reschedule appeal
We transfer to Flexible appointment line
Advise client to contact FHO
Escalate to SEU
none of these
Oops!
Show
Check
Okay!
Check
×
boom
Lose 50 points!
Oops!
×
rocket
Go to first place!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
15
×
Supervisor approval is required to submit an appeal without a case number.
False
True
Oops!
Show
Check
Okay!
Check
15
×
Which of the following steps should you take to resolve the client's issue first without taking the appeal?
all of the above
Perform inquiry to determine the reason for the appeal.
Inform the client of the fair hearings process.
Explain the information found on the case to the client.
Oops!
Show
Check
Okay!
Check
15
×
You can submit an appeal request if there is already one filed for the same reason.
True
False
Oops!
Show
Check
Okay!
Check
×
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