Team 1
0
Team 2
0
Teams
Name
Score
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2
3
4
5
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8
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15
×
It is prohibited to access case information for any party you are famliar with, including your own case information.
True
False
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Check
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Check
15
×
ES Call Centers provide services in the client's preferred language by:
All of the above
hiring bilingual CCRs
utilizing third party resources for hearing impaired callers
utilizing third party resources through tthe Language line for interpreters
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Check
×
monster
Reset all scores!
Oops!
×
shark
Other team loses 20 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
15
×
CCRs are not responsible for the security of client data. It is the client's responsibility.
False
True
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15
×
CCR Responsibilities include all the following except:
Solve customer issues
Remain courteous and professional
Make determinations for applications and renewals
Provide case status
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15
×
Sharing knowledge and resources and providing outstanding customer service are 2 ways CCRs __________?
support their team and the ESS project
show off for their supervisor
show their knowledge of the work instruction
assist medical providers and help callers
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15
×
Where are the ES Call Centers located?
All of the above
Edinburg
San Antonio
Athens
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×
heart
Other team wins 15 points!
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×
seesaw
Swap points!
Okay!
×
shark
Other team loses 20 points!
Okay!
×
lifesaver
Give 25 points!
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×
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