Team 1
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Team 2
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Teams
Name
Score
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15
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ES Call Centers provide services in the client's preferred language by:
utilizing third party resources for hearing impaired callers
utilizing third party resources through tthe Language line for interpreters
All of the above
hiring bilingual CCRs
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monster
Reset all scores!
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rocket
Go to first place!
Okay!
×
rocket
Go to first place!
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×
banana
Go to last place!
Oops!
×
trap
No points!
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×
star
Double points!
Okay!
×
rocket
Go to first place!
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×
baam
Lose 20 points!
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15
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CCRs are not responsible for the security of client data. It is the client's responsibility.
True
False
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15
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Where are the ES Call Centers located?
San Antonio
Athens
Edinburg
All of the above
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15
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Sharing knowledge and resources and providing outstanding customer service are 2 ways CCRs __________?
show their knowledge of the work instruction
support their team and the ESS project
assist medical providers and help callers
show off for their supervisor
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15
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CCR Responsibilities include all the following except:
Remain courteous and professional
Provide case status
Make determinations for applications and renewals
Solve customer issues
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15
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It is prohibited to access case information for any party you are famliar with, including your own case information.
True
False
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