Team 1
0
Team 2
0
Teams
Name
Score
1
2
3
4
5
6
Loading
15
×
Out-stationed, Home Visit, Hearing Impaired, and CBO interviews cannot be transferred to the Flexible Appointment
True
False
Oops!
Show
Check
Okay!
Check
15
×
What is the latest a client can call the Flexible Appointment line?
4:30 PM
5:00 PM
None of the above
6:00 PM
Oops!
Show
Check
Okay!
Check
15
×
What status can the appointment field contain?
Appealled, Approved, Denied, Sanctioned
Flexible Appt line, Home visot, out-stationed
Canceled, No Show, Scheduled, Pending
Canceled, No Show, Scheduled, Show
Oops!
Show
Check
Okay!
Check
15
×
If a caller identifies themself as an employee of the South Texas Food Bank you should _______
Refer them to the local office and instruct them to bring a picture ID.
<b>Warm transfer them to the Flexible Appointment line.</b>
Warm transfer them to the Supervisor line.
Give the caller not verified script.
Oops!
Show
Check
Okay!
Check
×
heart
Other team wins 20 points!
Oops!
×
magnet
Take 25 points!
Okay!
×
gift
Win 20 points!
Okay!
×
banana
Go to last place!
Oops!
15
×
If the case comments indicate that a "desk review" was performed on the case then no appointment will be conducted.
True
False
Oops!
Show
Check
Okay!
Check
×
Restart
Review
Join for Free
;
Your experience on this site will be improved by allowing cookies.
Allow cookies