Team 1
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Team 2
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Teams
Name
Score
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×
seesaw
Swap points!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
shark
Other team loses 10 points!
Okay!
×
thief
Give points!
5
10
15
20
25
5
×
True or False: Payments can only be processed using My Verizon.
False
Oops!
Check
Okay!
Check
15
×
Where would you go in ACSS to determine why current bill is higher than the previous bill?
Bill tab, compare bills or account and line charges
Oops!
Check
Okay!
Check
15
×
Which plan only receives a line level access fee?
Line Level Plan
Oops!
Check
Okay!
Check
5
×
How can the customer process a payment for free?
Using My Verizon
Oops!
Check
Okay!
Check
×
thief
Give points!
5
10
15
20
25
×
rocket
Go to first place!
Okay!
×
shark
Other team loses 25 points!
Okay!
×
baam
Lose 20 points!
Oops!
15
×
What resource would you use to see if a phone is 5g?
Equipment guide
Oops!
Check
Okay!
Check
20
×
What is an example of a (ALP) account level plan?
5GB and 10GB shared data plan
Oops!
Check
Okay!
Check
×
thief
Give points!
5
10
15
20
25
×
rocket
Go to first place!
Okay!
×
rocket
Go to first place!
Okay!
×
lifesaver
Give 25 points!
Oops!
20
×
What are the two types of plans?
(ALP) Account Level Plan, (LLP) Line Level Plan
Oops!
Check
Okay!
Check
25
×
__________will provision the new plan on the start of the customer's next bill cycle.
Future dating
Oops!
Check
Okay!
Check
25
×
_________changes are provisioned during the bill cycle, and will result in prorations on the next bill.
On demand
Oops!
Check
Okay!
Check
×
seesaw
Swap points!
Oops!
×
rocket
Go to first place!
Okay!
×
gift
Win 25 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
What type of plan receives an account ACCESS and line level access FEES?
(ALP) Account level plan
Oops!
Check
Okay!
Check
20
×
What is an example a line level plan?
Mix and Match 4.0
Oops!
Check
Okay!
Check
25
×
___________ When provisioning the new plan on the start of the customer's next bill cycle.
future dating
Oops!
Check
Okay!
Check
×
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