When conducting Adaptive Authentication, what result in the customer receiving a Tokenized SMS instead of Push Notification?
The customer doesnโt have the My Verizon app downloaded.
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5
This can help you identify what has occurred on the account in the past
Remarks
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20
Kenny has requested to remove an assigned Account Manager. What would you use first to bring up the proper resource, what would you send next?
VBOT, SMARTLINK
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15
All Smartlinks are available to send to Account Managers. True or False
False
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25
What tab can you find the following: What types ofย data does the customer use most frequently, What isย the customer's network experience like and What was the customer's data usage in September?
Usage tab
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baam
Lose 10 points!
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magnet
Take 25 points!
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gift
Win 20 points!
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lifesaver
Give 25 points!
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20
Accessing this tab allows you to view and change the customer's features.
Plan
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20
What is ACSS Help Files?
A resource that provides step by step procedures for using ACSS.
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10
Accessing this tab will allow you to view if the customer has a past due balance.
Bill
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10
What is an Emulator?
A tool that duplicates the functions of one system using a different system; can be utilized for troubleshooting and customer walkthroughs
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25
These can help you when promoting My Verizon (Where in ACSS?) total of 3 answers
Send Message, Smartlinks, Self Self Link from the Overview screen
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15
What tab shows if the customer eligible for an upgrade, What recommendation is available to enhance the customer's experience, Does the customer have any pending equipment orders?
Device tab
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25
What tab can you find current balance, past due balance, Is your customer's current bill higher or lower than his previous bill?
Bill Tab
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baam
Lose 25 points!
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shark
Other team loses 15 points!
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rocket
Go to first place!
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thief
Give points!
5
10
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25
10
Accessing this tab will allow you to view how the customer uses their device.