What tab can you find the following: What types ofย data does the customer use most frequently, What isย the customer's network experience like and What was the customer's data usage in September?
Usage tab
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15
All Smartlinks are available to send to Account Managers. True or False
False
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20
Kenny has requested to remove an assigned Account Manager. What would you use first to bring up the proper resource, what would you send next?
VBOT, SMARTLINK
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banana
Go to last place!
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seesaw
Swap points!
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fairy
Take points!
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25
thief
Give points!
5
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15
What tab shows if the customer eligible for an upgrade, What recommendation is available to enhance the customer's experience, Does the customer have any pending equipment orders?
Device tab
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25
When conducting Adaptive Authentication, what result in the customer receiving a Tokenized SMS instead of Push Notification?
The customer doesnโt have the My Verizon app downloaded.
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monster
Reset all scores!
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gift
Win 25 points!
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shark
Other team loses 25 points!
Okay!
banana
Go to last place!
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20
Which tab shows When did the customer change his password? What happened before he changed his password?
Digital tab
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20
Accessing this tab allows you to view and change the customer's features.
Plan
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25
What is an OST?
An online resource that provides core reference content, such as promos, plans/products, equipment, policies and procedures.
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10
Accessing this tab will allow you to view how the customer uses their device.
Usage
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thief
Give points!
5
10
15
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25
fairy
Take points!
5
10
15
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25
gift
Win 15 points!
Okay!
banana
Go to last place!
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20
Accessing this tab allows you to view a customer's device payment balance.
Device
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5
This can help you identify what has occurred on the account in the past
Remarks
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10
Accessing this tab will allow you to view if the customer has a past due balance.
Bill
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15
An unverified Account Manager is requesting to make some changes to the account. Which of the following is an OST available for you to consult prior to processing any requested changes?