Team 1
0
Team 2
0
Teams
Name
Score
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Loading
15
×
Do things right/accurately the first time.
Quality
Oops!
Check
Okay!
Check
15
×
Help your teammates when they need it.
Relationship Building
Oops!
Check
Okay!
Check
×
banana
Go to last place!
Oops!
×
seesaw
Swap points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
lifesaver
Give 5 points!
Oops!
15
×
Address the customer by using Mr./Mrs./Ms./Miss before their last name.
Professionalism
Oops!
Check
Okay!
Check
×
trap
No points!
Oops!
×
shark
Other team loses 20 points!
Okay!
×
rocket
Go to first place!
Okay!
×
baam
Lose 25 points!
Oops!
15
×
Designate a "delegate" in Outlook before heading out on vacation.
Responsiveness
Oops!
Check
Okay!
Check
×
seesaw
Swap points!
Oops!
×
rocket
Go to first place!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
×
eraser
Reset score!
Oops!
×
magnet
Take 25 points!
Okay!
×
rocket
Go to first place!
Okay!
×
lifesaver
Give 15 points!
Oops!
15
×
YOU are responsible - without passing blame on to colleagues.
Taking Ownership
Oops!
Check
Okay!
Check
15
×
Know your programs, policies, programs and procedures!
Quality
Oops!
Check
Okay!
Check
15
×
Turn a problem into an opportunity.
Taking Ownership
Oops!
Check
Okay!
Check
15
×
Your customer is NEVER an interruption!
Relationship Building
Oops!
Check
Okay!
Check
15
×
"Thank you for calling Freedom Mortgage. This is (your first and last name), how may I help you?"
Professionalism
Oops!
Check
Okay!
Check
15
×
Respond to emails and phone calls within three hours.
Responsiveness
Oops!
Check
Okay!
Check
×
Restart
Review
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